The service

ForestCmdr is a digital tool for small forest owners that helps you read, visualise and analyse harvester production files (HPR format) in the browser. Files you upload are processed and stored on our servers. We also send some technical usage data tied to your account (like a rough file-size range) to help us improve the product. Analyses are provided for informational purposes — always verify results before making commercial decisions.

Account and responsibilities

You are responsible for ensuring that the information you provide at registration is accurate, and for keeping your credentials secure. You may not scrape data from the service, circumvent technical limitations, or use the service in ways that disrupt other users.

Your files and content

You keep all rights to the files you upload and to the analysis results produced from them; ForestOmni does not claim ownership. You give us a limited right to store, process and display the files and analyses to the extent needed to provide the service to you, including sharing them with the people you choose to share them with. You are responsible for having the right to upload the files — for example that the forest owner or client has approved it — and for them not containing unlawful material. How we handle personal data in the files is set out in the privacy policy.

Subscription and credits

To analyse your own files you take out a subscription. The subscription includes a set number of FO Credits per billing period, and the price is stated including Swedish VAT on the pricing page. Credits are valid for the billing period they belong to and do not carry over to the next period. If they run out before the period ends you can buy more credits, valid for that same period. Credits are not money, cannot be redeemed for cash and cannot be transferred. What an individual action costs in credits is shown on the pricing page and in the service before the action is carried out. For a subscription taken out for an organisation (tenant), our counterparty is the owner who takes it out, even when several members spend the credits.

Payment, renewal and failed payment

Payment is made in advance for each billing period through our payment provider. The subscription renews automatically for a new period until it is cancelled, and the new period's credits become available once the payment provider has confirmed payment. If a payment fails you are notified and given the chance to put it right; if it still fails, access to paid functionality may be paused and the subscription terminated under the Termination section. Analyses you have already saved remain readable for as long as the account exists.

Right of withdrawal

As a consumer you have the right under the Swedish Distance Contracts Act to withdraw from a purchase within 14 days of entering into the agreement. To exercise it, contact us at support@forestomni.com. If you have expressly asked for the service to start during the withdrawal period and agreed to that, you pay for the part of the service you have already used — in practice the credits that have been spent — and spent credits are not refunded. If the service has been fully performed, and you expressly asked for it to start during the withdrawal period and accepted that your right of withdrawal then ends, you no longer have the right to withdraw. Credits that have not been spent are refunded in full.

Limitation of liability

The service is provided "as is". ForestOmni does not guarantee that analyses, summaries or visualisations are free of error or fit for a particular purpose. You must verify results yourself before making decisions with commercial significance. ForestOmni's liability is limited to the amount you have paid for the service during the previous twelve months, beyond what mandatory law requires.

Termination

You can cancel your subscription at any time. Cancellation takes effect at the end of the billing period already paid for: that period runs out as normal, its credits can be used until it ends, and no new period begins. ForestOmni may terminate your account for material breach, abuse, or non-payment after 30 days' notice. You may cancel your account at any time and request deletion via our account-deletion process (link in the privacy policy).

Storage and deletion

Your files and saved analyses are stored on our servers within the EU for as long as your account exists. If you end a subscription, the account and your saved analyses remain until you delete them or the account. When you request deletion of your account or files, the data is permanently deleted within 30 days (see the privacy policy). Accounting records, for example payment details, are kept for as long as the Swedish Bookkeeping Act requires. The service is not intended as the only archive for your original files — keep a copy of your own.

Changes to the terms and prices

We may change these terms and our prices. We notify you of material changes by email or in the service at least 30 days before they take effect, and you may need to accept the new terms to keep using the service. If you do not accept a change you can cancel the subscription before it takes effect; the change then does not apply to the period you have already paid for. A price never changes for a period that is already paid for. Changes required by law may take effect without prior notice.

Governing law and disputes

These terms are governed by Swedish law. Disputes are settled primarily by the general courts of Sweden. Consumers may also turn to the National Board for Consumer Disputes (ARN).